Portal first
Start with access, downloads, install sequence, and licence status before escalating anything.
Support
Support for the product. Not vague bot-forum advice.
Identify the blockage. Fix the real step that broke. Get moving again.
Start with the portal and install guide. If that does not solve it, use support Telegram and send the details we need. Updates and notices stay separate so support does not become a noisy announcement feed.
Telegram
Fastest route when you are blocked during install, access, or activation.
[email protected]
Use email if Telegram is unavailable or you need a slower fallback route.
Fastest Route
Portal → install guide → Telegram if needed.
That order solves the obvious issues first and gets you to the real problem faster.
Step 1: Check the portalMake sure you are using the purchase email and can see the correct license and download options.
Step 2: Follow the install sequenceDo not guess. Follow the sequence in the guide so we are diagnosing a real issue, not a missed step.
Step 3: Escalate with detailsIf it still fails, send the exact issue through support Telegram with the details below.
What We Help With
Support stays focused on the actual customer workflow.
These are the issues we are set up to help with directly.
Portal access
Magic-link issues, expired sessions, missing downloads, or secure-link problems.
Installation
Questions about the setup flow, file placement, verification steps, or the guided MT4 install path.
Licensing
Activation issues, one-account-one-machine questions, resets, or license status confusion.
Billing
Checkout problems, failed renewals, subscription questions, or plan-access issues after payment.
Updates and notices
Use the updates channel for product notices, release notes, and anything that may affect your setup or access.
Before You Message Us
Send the details that actually help us solve it.
Vague messages slow everything down. Clear messages get you unstuck faster.
Include thisthe purchase email tied to the account
Include thiswhat page or step you were on when it failed
Include thisthe exact error message, if there was one
Include thisa screenshot if the issue is visual
Include thisyour MT4 account ID and broker name if the issue is activation-related
Include thiswhat you already tried so we do not make you repeat dead steps
Support Boundaries
We support the product. We do not step into capital or broker decisions.
Clear boundaries keep support honest and useful.
Importantwe do not manage your broker account or move your money
Importantwe do not provide personal trading advice or tell you what position to take
Importantwe do not resolve broker-side disputes, fills, slippage, or account restrictions on your behalf
Importantwe do not guarantee instant replies or 24/7 support coverage
Contact Route
Need help right now?
Start in the portal. If you are still blocked, use Telegram and send the issue cleanly.
Telegram: @arxalgorithms
Updates: @arxalgorithms
Email fallback: [email protected]