ARX Algorithms Privacy Notice

We collect personal data directly from you when you buy, start checkout, request a magic link, use the portal, use a dashboard, connect a broker, activate a licence, approve an order, enable automation, or contact support.

We also receive billing and payment metadata from Stripe when checkout completes or subscription events are sent to our webhook.

If you separately opt in to tips, updates, or offer emails, we record that preference so we know whether we can send those follow-up messages lawfully.

Activation, dashboard, automation, and portal-security data are generated when a product verifies a licence, connects to a broker API, calculates signals, creates proposed orders, issues a download token, or creates a portal session.

• to process purchases and fulfil access to ARX products
• to operate ARX Momentum AI dashboards, signals, proposed orders, automation controls, and alerts
• to send checkout reminders, tips, updates, and offer emails only where you have actively opted in
• to issue, validate, reset, suspend, or revoke licences
• to connect to supported broker APIs where you choose to provide credentials or tokens
• to read portfolio, cash, holdings, instrument, order, and execution data needed to operate your selected mode
• to create, route, approve, reject, or execute proposed orders where the product and your settings allow it
• to secure the portal, download links, and magic-link sign-in flow
• to handle billing, renewals, cancellations, failed payments, and chargebacks
• to provide onboarding and support
• to prevent fraud, credential sharing, abuse, and unauthorised redistribution
• to maintain records needed for legal, accounting, tax, and security purposes

We share personal data only where there is an operational reason to do so.

• Stripe: for checkout, billing, subscription, and payment-event handling.
• Email delivery providers: for purchase emails and portal magic links.
• Hosting and infrastructure providers: for running the API, website, database, and portal securely.
• Supported broker APIs: where you connect an account, we may send authenticated requests to read account data or place orders according to the mode and permissions you configure.
• Market-data providers: where required to retrieve prices, rankings, benchmarks, or instrument data.
• Support channels: if you contact us through Telegram or other published support routes, the data you send through those channels will also be processed there.

We do not sell personal data or license-customer lists to data brokers.

We use signed tokens, hashed magic-link records, authenticated API requests, access controls, and operational logging to protect customer data and software delivery.

Where broker API keys or tokens are used, they should be treated as sensitive credentials. We use them only to provide the connected functionality you enable, such as reading account data, preparing proposed orders, or placing orders in Automated mode. You can revoke broker API access through your broker or by disconnecting the product where that control is available.

In the current portal implementation, your signed portal-session token is stored in your browser's local storage so you can stay signed in between page loads. It is not currently stored as an authentication cookie.

This website may use analytics, tag management, advertising pixels, and session replay tools to understand website performance, measure conversion paths, attribute advertising activity, and improve the buying experience. Current tools may include Google Analytics, Google Ads, Google Tag Manager, Microsoft Clarity, Meta Pixel, and Reddit Pixel where configured and where marketing consent is granted.

You are responsible for securing your own API keys, broker credentials, VPS, MT4 installation, devices, and email inbox.

We do not promise a single blanket retention period for every record because the purpose of the record matters.

• customer and billing records for as long as reasonably needed to operate the service, support your account, and meet legal or accounting obligations
• licence, activation, and anti-abuse records for as long as reasonably needed to secure the product, enforce single-slot licensing, investigate fraud, and defend legal claims
• magic-link and portal-session records only for their intended security lifetime plus a limited operational window
• support messages and troubleshooting records for as long as reasonably needed to resolve the issue and maintain an audit trail
• broker API, automation, holdings, signal, proposed-order, execution, and audit records for as long as reasonably needed to operate the connected product, resolve discrepancies, investigate failures, defend claims, and maintain an accurate customer history

Where data is no longer reasonably needed, we aim to delete it, anonymise it, or reduce it to the minimum we still need to keep.

Depending on your location and the applicable law, you may have the following rights:

• access to the personal data we hold about you
• correction of inaccurate or incomplete information
• erasure in some circumstances
• restriction of processing in some circumstances
• objection to certain processing based on legitimate interests
• data portability where the right applies
• the right to complain to the ICO if you believe your data has been handled unlawfully

Some rights are not absolute and may depend on the purpose of the data or the legal basis we are relying on.

For privacy or data-rights requests, contact us through the customer portal where available or through our published support routes: Telegram at https://t.me/arxalgorithms or email at [email protected].

If you are unhappy with how we handle your personal data, you may also complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk.